Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Re: Really bad ping/latency issues in games and apps like discord. I can see on the forum that this is down to too many people using VM in the area. 1, latency returns to. Tuning in. over RFoG, then this is less of an issue. 0 and 3. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. 8%, respectively. If the router is too far away and there are no cables at your place of residence, a. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. BQM: Downstream bonded cha. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. 168. Fast forward months down the line there was still no change with various fix dates been and gone. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Hub 3 has Puma 6 and Hub 4 has Puma 7, curiously wondering if the latency bug was ever fixed as I'm considering getting the service as I am in dire need of an internet speed upgrade. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. 54 Mbps to 1. Booking an engineer is easy with Virgin Media. High Ping and latency issues Hub5 in Gaming Support a week ago; High ping spikes in Gaming Support 3 weeks ago; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Open a web browser and go to 192. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. 65. And my uploads are perfect. . HWLewis1080. Latency Spikes & Packet Loss. I'm in Northern Ireland on 350MB. Please, help, as it is really uncomfortable to work during such service state. 331000000. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. All my devices including the work computer are getting the speeds that I expect (image on original post). I've tried resetting the router and it hasn't changed anything. I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. It doesn't matter how big the download is (it could be a song that would take a. 5. While basic speeds of 3-5 Mbps. High Latency after a few hours. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. 1. 00. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. I've gone through the usual resetting the hub 5, no faults in my area etc. Options. 168. latency with 100% packet loss is far from a usable service. Still the same as last three weeks. Hub 3 are DOCSIS 3. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. Click on the “Networking” tab. Bit late in getting back to you, but I'd bought a new router (XR1000). vpn latency when working from home. Click on the “> Check router status” button. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. 40 and choose up to . Packet loss/Latency issues. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. . Fewer delays mean that the connection is experiencing lower latency. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. . The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. The range is not bad but I have noticed couple of. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. 30-03-2022 08:00 - edited 30-03-2022 08:03. This provides lag-free play without disruption across multiple connected devices. High Latency and random packet loss. Speed Test: The speeds are fine but upload latency is really high from previous tests. This didn't solve the issue for me though. 59pm Tue 28 Nov. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. Submit. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. . net and and a 45-51ms delay at host-62-254-42. Simply test your broadband service, and if we find an issue we can help with a fix online. Wales 57. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Periodically I have some kind of high ping problem:ping 8. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. ”. Cable Modem StatusItem Status Comments. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. I’m now getting normal speeds and latency. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. 0. End. Bandwidth measures how much data your internet connection can download or upload at a time. 4 from 5 bands with different names and I left the same default unchanged. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians bein. Ends 11. Which to my. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. It doesn't matter how big the download is (it could be a song that would take a. just general stuff. The latency test I was doing was on the Virgin app to my mobile phone. As a quick recap. Here’s a selection of the cheapest fibre deals available for most. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. Then £39. Thanks for your post. 1 Kudo Reply. Advertised Speed: 5 Mbps Expected Speed. 9 out of the 30 customers on that specific cabinet were due a. The best times to game online or make big downloads, for example, would be when connection is fastest. This type of connection only uses copper cables to carry the signals, to the street cabinet and your home, so provides essential speeds. 50p/m for 264Mbps speeds, £36. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. . Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. 0800 561 0061 - which usually gives the most up to date info. Latency is a synonym for delay. If anything, it’s more likely to. For all issues we recommend a reboot. 0. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. The average download speeds on our Unlimited Broadband package is 10Mb Φ, but the actual speed you'll get is. There's likely 2 issues at play here: Known latency issue on the Superhub 3. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Download speed, ping and latency are fine. In response to Zoie_P. A Virgin Media spokesperson told ISPreview. The best times to game online or make big downloads, for example, would be when connection is fastest. Regular readers will recall that we first spotted a smaller batch. Outage this morning. After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. Open an internet browser and type in the Virgin Media IP address: 192. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. Many thanks for advice and help. 222. We would like to show you a description here but the site won’t allow us. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Select ‘Virgin Mobile Home Internet’ . 1. 5 5120 64 qam 4 4 43100000 38. Consider leasing a line if your workplace. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. Contract includes £15/month for 6-months, then £30/month thereafter. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. e. and tells you of more local issues down to street cab/ postcode level. Area ref: 31. Start a broadband monitor now. There's likely 2 issues at play here: Known latency issue on the Superhub 3. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. . Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anything). Acquired Downstream Channel (Hz). g. Hi, I've been experiencing very high latency recently across all games and devices. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Options. 1 (192. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. 3. danielefc. SpeedRe: Super Hub 3 Latency Issues 350M. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Rated 4. . 2. BQMs (Past Week) :on 10-11-2022 14:16. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. 3. Up to 132Mbps download speed. No outages, levels are in spec etc. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. 5 million via FTTP and. 3. on 09-02-2021 13:29. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. . Yes, intel released a fix and eventually virgin got it rolled out. 1 (192. Broadband speed statistics found those with speeds in excess of 1GB typically. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. . I have only split 2. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. Leave it off for about 10 seconds. From beta to yesterday (6/10) i had no issues with latency. a week ago - last edited a week ago. A modem reboot fixed this. Virgin have botched the software update and have made the routers near unusable. Hi @buchosmambo 👋. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. No setup fee is available on all bundles, broadband & phone, and broadband only packages. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. No-cost engineer visits. Black Friday sale ends on 27th November. Until VM reach a threshold on your segment, they will probably not do anything. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. This can be replicated via WiFi. Hi again @Bradleygraham84. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. 1. 50. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. Hi all. nothing major - xbox, laptop, phones, Alexa etc. The latency test I was doing was on the Virgin app to my mobile phone. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. Sometimes bandwidth gets confused with. Unfortunately it has made no change to the latency issues we are seeing. Welcome back to the community and thanks for taking the time to post. Issues with latency . 0. Re: High, frequent latency spikes and connection dropouts. I have issue with my wifi in general since the start of my contract. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. Typical of Virgin media, massive over utilisation. Start a broadband monitor now. 1. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. Hi @buchosmambo 👋. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. 8. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. 603 for their Hub 3. Click on the “Networking” tab. Another suggestion is to turn your hub into modem mode and use a separate router. The latency test I was doing was on the Virgin app to my mobile phone. Re: High latency spikes. I wa. By default, all projects automatically come with a default network that allows certain kinds of connections . Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. 30pm to be told we have an 'outage' in our area, which is causing performance problems. 18 months. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. Static ip Address Cost. Tags: DOCSIS 3. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. Re: High ping and latency. For the last couple of days I've noticed high latency as you can see by the BQM. Extremely Bad Ping and Latency. Bandwidth measures how much data your internet connection can download or upload at a time. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Also some packet loss. Networking and WiFi. Click on the “Upstream” tab, copy the text and paste into your reply. . SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). woke up the. 67. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. 8. Packet loss and high latency. If it is virgin then it happens to a lot of people including myself. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. . Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Rang up virgin media loads of times but they don’t want to know. 150 or just allocate as they are currently. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. 1 or 1. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). I have rebooted all devices (VM Hub, my own router. I have checked the system today and no issues are showing. . on 04-11-2022 21:31. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The CPU (processor) inside the modem component of. Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. When you place your order, we'll let you know. Had an ongoing issue in our area for a while, high latency making working from home impossible. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. SNR (signal to noise ratio). Flag for a moderator. Testing network latency can be done by using ping, traceroute, or My TraceRoute (MTR) tool. However, speed, ping and packet loss are all over the place this evening. This promotion means you won’t pay the usual setup fee of £35. 1) 5. No issues. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. 168. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. It does not however affect any offline games, and thus I thought the problem was with my internet connection. 1 router mode or 192. There are a few latency spikes however this can be normal. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. I recently upgraded to M500 and since then these issues have become more prevalent. Networking and WiFi. Broadband only plans with FREE setup, prices from £28. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Latency can not only cause issues with upload and download. Broadband. 168. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. 962 ms 5. Set the Virgin Media Hub from router to modem mode. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. Regardless of which router you use, there should be a power button on the rear. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. 1. rdf82. Clearly shows lag spikes occurring. Hi all -looking for some help here. VM cable was only laid in my area last spring and made available for installation last summer. Any ideas on what I can try. Follow these steps: 1. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. 350mb, HUB3 in Reading area. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. Day by day my latency gets worse and worse. Re: Hub4 latency issues. Broadband in the UK is broken, but we’re here to make things better. Packet loss is where some bits of information are lost. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. 3. Upgrading from 600 to 1gb won't improve latency as it. Slightly disappointed that an old Hib 3 router was installed. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. My friends who are on virgin in same city don’t get it. on 04-02-2023 20:28. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. 4 / 5 based on 675 reviews. 4-6. Downstream bonded channels. Appreciate the assistance. Hi everyone, I have a bit of an unusual issue. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). No underfloor heating. 4gz frequency.